Policies & rules
How Pak CA works: our commitments on impartiality, quality and confidentiality, and the rules that apply to certification.
Policies
Impartiality Policy
How Pak CA keeps every certification decision objective and free from conflicts of interest.
Quality Policy
Our commitment to consistent, reliable and continually improving services.
Confidentiality Policy
How we protect the information our clients share with us.
Vision & Mission
What we are working towards and how we get there.
Certification rules
Certification Process & Rules
The steps from application to certificate, and the rules certified clients follow.
Suspension, Withdrawal & Reinstatement
When a certificate can be suspended, withdrawn or reduced in scope, and how it is restored.
Use of Certificates & Certification Marks
How certified clients may and may not use the Pak CA certificate and logo.
Complaints & Appeals Procedure
How complaints and appeals are received, investigated and decided.
Have a complaint or want to appeal a decision?
Every complaint and appeal gets a reference number and is handled by people who were not involved.