This page explains how Pak CA certifies an organization and what certified clients must do to keep their certificate.

1. Application

The client applies online with details of the organization, its sites, the number of employees and the scope of certification. Pak CA reviews the application to confirm that it has the competence to certify the activity and calculates the audit time.

2. Quotation and agreement

The client receives a quotation. On acceptance, a certification agreement is signed covering these rules, fees and the use of certificates and marks.

3. Stage 1 audit

The audit team reviews the management system documentation, the readiness of the organization and plans the Stage 2 audit.

4. Stage 2 audit

The audit team evaluates whether the management system is implemented and effective at the client's sites. Findings are reported as major or minor nonconformities or opportunities for improvement.

5. Corrective actions

The client submits corrections and corrective actions for every nonconformity. Major nonconformities must be closed, and verified by Pak CA, before certification.

6. Certification decision

A competent person who did not take part in the audit reviews the audit report and evidence and makes the certification decision.

7. Certificate

The certificate is issued with a unique number and QR code and is published on the online verification page. A certificate is normally valid for three years.

8. Surveillance and recertification

Surveillance audits take place at least once a year. Before the certificate expires, a recertification audit is carried out so that certification can continue without a gap.

Obligations of certified clients

  • Continue to meet the requirements of the standard and keep the management system effective.
  • Allow audits, including short-notice audits where needed, and give access to records and staff.
  • Inform Pak CA without delay of significant changes (ownership, legal status, address, scope, key staff, major incidents or legal action).
  • Keep a record of complaints received and the actions taken.
  • Use certificates and marks only as described in the rules for use of certificates and marks.
  • Pay the agreed fees on time.

Read also: Suspension, withdrawal and reduction of scope.